• Return and Exchange Policy

Customers need to check the condition of the goods and can exchange or return the goods immediately at the time of delivery/receipt in the following cases:

• The goods are not the type or model ordered or as displayed on the website at the time of placing the order.
• The quantity or set is not sufficient as in the order.
• The external condition is affected, such as torn packaging, peeling, or broken.

Customers are responsible for providing related documents to prove the deficiencies to complete the return/exchange of goods.

• Regulations on Time for Notification and Sending Returned Products

• Notification time for exchange or return: within 48 hours from receipt of the product in case of missing accessories, gifts, or breakage.
• Time to send back the product for exchange or return: within 14 days from receipt of the product.
• Place to exchange or return the product: Customers can bring the goods directly to our office/store or send them via postal services.

In case customers have any comments/complaints related to the quality of the product, please contact our customer care hotline.